Term and conditions
Preamble :
The purpose of these General Terms and Conditions of Sale (hereinafter “GTC”) is to define the terms
and conditions of the relationship between the company “MOROCCAN WIDE TRADE” and its
customers (hereinafter “the Customer”).
Article 1 – Scope of these conditions
Any order of products implies the unconditional acceptance by the Customer and its full and
complete adherence to these GCS which prevail over any other document of the Customer, and in
particular over any other general conditions of sale or purchase. The T&Cs apply to all MOROCCAN
WIDE TRADE offers. Consequently, any order entails the latter’s unreserved acceptance of the T&Cs.
Any document other than the GCS and in particular catalogues, prospectuses, advertisements,
notices, has only informative and indicative value, not contractual. The GCS are communicated to any
Customer who requests it, in order to allow him to place an order with MOROCCAN WIDE TRADE.
Article 2 – Order
2.1. An order is perfect from its express and written acceptance by MOROCCAN WIDE TRADE.
2.2. Orders, once accepted by MOROCCAN WIDE TRADE, can no longer be modified by the Customer
without the express agreement of MOROCCAN WIDE TRADE.
2.3. In the event that a product should become temporarily unavailable after the order has been
placed, the Customer will be notified of the rupture of the product by any means, without
MOROCCAN WIDE TRADE being held liable in this regard.
Article 3 – Delivery
3.1. Unless otherwise and expressly stipulated, the Customer is responsible for the transport of the
goods, this transport being carried out at his expense. The goods will be made available to the
Customer at the address communicated by MOROCCAN WIDE TRADE.
3.2. The parties may expressly agree that MOROCCAN WIDE TRADE is in charge of the delivery of the
goods. In this case, the order must specify the place of delivery and the delivery time which can only
be given for information and indicative purposes, the latter depending in particular on the availability
of the carriers and the order of arrival of the orders.
MOROCCAN WIDE TRADE endeavors to respect the delivery time indicated at the acceptance of the
order, according to the reference logistics time in the profession, and to execute the orders, except
in cases of force majeure, or in the event of circumstances beyond its control, such as strikes, frost,
fire, storm, flood, epidemic, supply difficulties, natural disasters or administrative ban on driving,
without this list being exhaustive. Delays in delivery cannot give rise to any penalty or compensation,
nor justify the cancellation of the order. Any delay in relation to the indicative delivery time initially
planned cannot justify termination of the order placed by the Customer and recorded by MOROCCAN
WIDE TRADE.
Article 4 – Transfer of ownership and risks
4.1 The transfer of the risks of loss and deterioration of the products sold by MOROCCAN WIDE
TRADE will be carried out as soon as the products are handed over to the carrier responsible for the
delivery.
4.2 The goods will remain the property of MOROCCAN WIDE TRADE until full payment of the price by
the Customer.
Article 5 – Reservations
It is up to the Customer, if it appears that the quality or quantity of the products does not comply
with the order, to make all the necessary reservations with the carrier. Any product that has not
been the subject of reservations by email or fax sent to MOROCCAN WIDE TRADE within twelve (12)
hours of its receipt from the carrier, in accordance with Article L. 133-3 of the Commercial Code, and
a copy of which will be sent simultaneously to MOROCCAN WIDE TRADE, will be considered accepted
by the client.
Article 6 – Reception
Upon receipt of the order, and without prejudice to the arrangements to be made by the customer
vis-à-vis the carrier (see article 5), the customer must inspect the said delivery. If it appears that the
quality or quantity of the products does not comply with the order, the customer must inform
MOROCCAN WIDE TRADE by email or fax, within twelve (12) hours from the delivery of the goods.
either to the carrier or to the Customer. It is up to the Customer to provide all the justifications as to
the reality of the defects or shortcomings noted. No return of goods may be made by the Customer
without the prior express written consent of MOROCCAN WIDE TRADE. Return costs are the
responsibility of the Customer, unless it appears that the quality or quantity of the products does not
comply with the order. Only the carrier chosen by MOROCCAN WIDE TRADE is authorized to return
the products concerned. When, after checking, a breach is actually noted by MOROCCAN WIDE
TRADE, the Customer can only ask MOROCCAN WIDE TRADE for replacement AND/OR compensation
for non-compliant items.
s or missing, without the latter being able to claim the resolution of the order. The receipt without
reservation of the products ordered by the Customer covers any apparent defect and/or breach. The
complaint made by the Customer under the conditions and according to the methods described by
this article does not suspend the payment by the Customer of the goods concerned. In the event of a
refusal by the Customer to accept the delivery of part or all of the goods, the customer must inform
MOROCCAN WIDE TRADE by email and fax, within twelve (12) hours. from the delivery of the said
goods. In this case, the Customer will have the obligation to make available to MOROCCAN WIDE
TRADE all of the goods delivered. In case of refusal, MOROCCAN WIDE TRADE has the possibility of
appointing an expert to assess the quality of the goods within twenty-four (24) hours from receipt of
the email informing MOROCCAN WIDE TRADE of this refusal.
Article 7 – Price and Payment
7.1. The agreed prices of our products are indicated in the agreed currency and excluding VAT and
excluding transport and delivery costs. The total price indicated in the order confirmation by
MOROCCAN WIDE TRADE includes the price of the products.
7.2. The price is payable in full according to the terms of payment agreed between the two parties
without this period exceeding a period of 30 days end of ten days from the confirmation of the
acceptance of the order.
7.3. Any payment including tax not paid by the due date by the Customer will give rise to the
payment by the latter of penalties set at three (3) times the legal interest rate. These penalties are
due automatically and will automatically be debited from the customer’s account.
Article 8 – Force majeure
The Parties cannot be held liable if the non-execution or the delay in the execution of any of their
obligations, as described herein, results from a case of force majeure, within the meaning of Article
1218 of the Civil Code.
Article 9 – Personal data
The personal data collected from Customers is subject to computer processing carried out by
MOROCCAN WIDE TRADE. They are recorded in his Customer file and are essential to the processing
of his order. This information and personal data is also kept for security purposes, in order to comply
with legal and regulatory obligations. They will be kept for as long as necessary for the execution of
orders and any applicable guarantees. The data controller is MOROCCAN WIDE TRADE. Access to
personal data will be strictly limited to employees of the data controller, authorized to process them
by reason of their functions. The information collected may possibly be communicated to third
parties linked to the company by contract for the performance of subcontracted tasks, without the
Customer’s authorization being necessary. As part of the performance of their services, third parties
have only limited access to the data and are obliged to use them in accordance with the provisions of
the applicable legislation on the protection of personal data. Apart from the cases set out above,
MOROCCAN WIDE TRADE is prohibited from selling, renting, assigning or giving access to data to
third parties without the Customer’s prior consent, unless forced to do so for a legitimate reason. If
the data is to be transferred outside the EU, the Customer will be informed and the guarantees taken
in order to secure the data (for example, adherence of the external service provider to the “Privacy
Shield”, adoption of standard protection clauses validated by the CNDP, adoption of a code of
conduct, obtaining CNDP certification, etc.) will be specified to him. In accordance with the
applicable regulations, the Customer has a right of access, rectification, erasure, and portability of
the data concerning him, as well as the right to oppose the processing for legitimate reasons, rights
which he may exercise by contacting the data controller at the postal or email address:…………
In the event of a complaint, the Customer may submit a complaint to …..
Article 10 – Applicable law – Disputes
Any dispute that may arise with the Customer will be subject to and governed by Moroccan law. The
parties agree that any dispute that may arise during the creation, execution, and termination of the
contract will be subject to the jurisdiction of the Commercial Court of Rabat